Housing & Homelessness Prevention

We help residents complete housing applications.

Start a conversation Or call (718) 540-8268

Close-up of a navigator's finger indicating a line on a form on a clipboard while the resident's hand holds a pen above it.

Families at risk of losing housing often get stuck on the process around a program: applications that require documents no one explained, referrals that stall, and three agencies that each assume another is following up. We provide trained navigators who help residents through that process.

They help complete and track documentation, coordinate between housing authorities and community organizations, and follow up so referrals are not left unanswered. Our role is timely navigation and coordination; we do not promise a housing placement.

Confidentiality, reporting, and interagency coordination.

Housing navigation depends on trust and follow-through: residents share sensitive information, and agencies rely on accurate hand-offs. Our navigators are trained in confidentiality, reporting procedures, and interagency collaboration. Their work is documented to the same contract standard we apply across our service delivery, so residents can rely on the coordination and agencies have a record of each step.

Navigation and coordination, on time and tracked to completion

Our navigators keep applications moving and agencies aligned. We help residents access and complete housing processes, and we coordinate the parties involved. We do not control placements or make eligibility decisions; those belong to the programs.

Program enrollment and application assistance: A navigator reviews which programs a resident may qualify for and which deadlines are live, then helps complete the applications in plain language, without judgment.
Documentation completion and referral tracking: Required documents are gathered and completed with the resident, and every referral is logged so a missing form or stalled hand-off is caught early.
Coordination among housing authorities, agencies, and community organizations: Navigators maintain working communication between the parties on who is doing what, while placement and eligibility decisions stay with the programs themselves.
Follow-up on referred residents so nothing stalls: Referred residents are contacted again until the step is complete, so a case does not stall because each agency assumed another was handling it.
Eviction-prevention navigation and appointment support: Residents at risk of eviction get help identifying the programs open to them, preparing what each appointment requires, and keeping track of the dates that matter.

Who it’s for

Residents at risk of eviction
Families experiencing housing instability
Youth leaving care
Public-agency referral pipelines

Enroll, document, coordinate, follow up

Pick any part of the sentence to see the detail.

First, assess the resident's situation. Then complete and track the paperwork. Next, coordinate the agencies. Finally, follow up until it closes.

We start with the resident's current situation: which programs they may qualify for, which deadlines are open, and what documentation is missing. We go through it in plain language, without judgment.

Common questions

Do your navigators place people in housing directly?

No. Navigators assist residents with applications, track referrals, complete documentation, and coordinate communication between agencies. Placement decisions and eligibility determinations belong to the housing programs and authorities themselves; our job is to keep the process moving and make sure nothing is missed.

Who is eligible for this support?

Eligibility follows the program or contract funding the work: typically residents referred by public agencies or program initiatives serving people experiencing homelessness, housing instability, or eviction risk. We help the residents a program is set up to serve navigate it effectively.

How do you keep referrals from stalling between agencies?

Tracking and follow-up. Every referral is logged and followed until the step is complete, and navigators maintain the working communication between housing authorities, community organizations, and referring agencies, so no agency is left assuming another is handling the next step.

How is a resident's information protected?

Navigators are trained in confidentiality and reporting procedures, and information is shared between agencies only as the program and the resident's consent allow. The documentation is handled under the privacy obligations that govern the funding and the population.

Still have a question? Call (718) 540-8268, or see the social & community support overview.

If voucher packets are being returned and referrals are stalled

Our CityFHEPS packets keep getting returned, and every return costs the resident weeks.: The city's social services commissioner told the Council that packages returned to providers are the most common source of CityFHEPS delay. The practical fix is a complete-packet check before submission and one person tracking every return. That documentation and tracking is the work our navigators take on.
My housing specialists are overloaded, and nobody has time to follow up on referrals.: Follow-up is often the first thing dropped when caseloads rise, and that is where cases stall. Separate the follow-up from the casework: log every referral, give each an owner and a next date, and review the list weekly. Navigators can carry that tracking so your specialists keep their time for residents.
I need to know what an outside navigator can and can't do on my program.: Navigators help residents complete applications, gather documents, keep appointments and follow referrals until the step is done. Eligibility determinations and placements stay with the programs and authorities that own them. A short call is the quickest way to check that line against your contract's scope.

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