Organizational Development
Our Organizational Development services help government agencies strengthen their people systems, align structure with mission, and build the capabilities teams need to deliver high-quality public services. We focus on practical tools—workforce planning, leadership development, team effectiveness, and culture—designed for civil-service and union environments.
Building Healthy Organizations that Deliver for the Public
Agencies face constant pressure to meet new mandates, adopt new technologies, and serve residents effectively—often with limited resources. Organizational Development (OD) provides a structured way to align roles, skills, and culture with mission so changes stick and service quality improves.
Our approach pairs clear diagnostics (interviews, document review, workforce data, and pulse surveys) with hands-on facilitation, training, and coaching. We respect statutory requirements, civil-service rules, and collective bargaining agreements while helping teams work better together.
With this service, we provide:
- Organization and workforce assessments (structure, spans/layers, roles, skills, and culture)
- Stakeholder analysis and engagement plans, including union and civil-service coordination
- Comprehensive OD supports, such as:
- Organization Design: role clarity, decision rights, and operating model updates
- Leadership Development: supervisor training, coaching, and leader pipelines
- Talent & Workforce: competency models, career pathways, and workforce planning
- Team Effectiveness: facilitation, norms, and collaboration routines
- Implementation planning with milestones and ownership
- Sustainability supports: measurement, capability transfer, and reinforcement plans
This service is designed to:
- Clarify roles, responsibilities, and decision-making
- Strengthen leadership and manager skills at every level
- Improve employee engagement and retention
- Accelerate adoption of new processes and technologies
- Build internal OD capability for future initiatives
Why This Service Matters
Strong organizations deliver better services. OD helps agencies align structure and culture with mission, reduce friction in daily work, and give employees the skills and support they need to serve the public well.
Frequently Asked Questions
How do you approach OD in government settings?
We co-design with agency leaders, unions, and frontline staff. Plans reflect statutes, civil-service rules, and CBAs, and are paced to protect service continuity.
What role do unions and civil-service requirements play?
They're essential partners. We engage labor early, address workforce concerns, and ensure recommendations comply with collective bargaining agreements and merit-system rules.
How do you measure results?
We establish clear metrics—adoption rates, engagement and training outcomes, turnover and vacancy trends, service timeliness/quality—and review them with sponsors to guide adjustments.
Service Overview
Government agencies implementing organization design, workforce planning, leadership development, or culture initiatives.
On-site facilitation with virtual collaboration and coaching support.
Typically 6–18 months, depending on scope and complexity.
Available through transformation budgets, organizational development funds, training/leadership budgets, and project contracts.
What Agencies Receive
- An organizational assessment with prioritized recommendations
- Stakeholder engagement and communication plans
- Leadership and supervisor development programs
- Implementation roadmap with milestones, tools, and templates
- Coaching, capability building, and a sustainability plan
Who This Is For
Agencies facing restructuring, new mandates, growth, or morale/turnover challenges—and those seeking to strengthen leadership, culture, and workforce capability to improve service delivery.
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Ready to Build a Stronger Organization?
Contact us to learn more about Organizational Development services and how our expertise can help your agency align structure with mission and build lasting organizational capabilities.